• Enterprise Class
    Digital Ordering

    with more than 25+ million orders processed to date, novadine is proven, stable, and secure.

    interested?
  • Adaptable. Intuitive.
    End to End.

    Painless deployment and seamless POS integration means more time to focus on the core aspects of your business.

    Learn More
  • Feature packed.
    All the frills.

    Years spent collecting and implementing client input means a product that meets all your needs, and wants.

    See Features

Call Center

technology

Our call center application is a slimmed down version of the ordering site to allow a restaurant's call center agent to quickly place orders on behalf of the customer.

Orders submitted via call center will be processed just like the customer placed the order themselves. The call center agent can have more flexibility and less restriction to follow compared to the customer:

Examples are:

  • Payment types
  • Menus and menu items
  • Coupons
  • Lead/prep time override
  • Service types

 

The customer data base is the same. If a customer has ordered online before, the call center agent will able find them, access their account, repeat an order or create a new order for them. They can also easily place future orders, edit an order, or cancel an order on behalf of the customer.

Additional features include:

  • Save an order as a quote for a customer
  • Add tax exempt customers to the database
  • Monitor orders through the dashboard interface

 

The Dashboard Interface does the following:

  • Allows the Agent to keep track of orders
  • See if a location is getting too many orders, temporarily disable the location
  • Cancel an order if the customer no longer wants it