• Enterprise Class
    Digital Ordering

    with more than 75+ million orders processed to date, NovaDine is proven, stable, and secure.

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    End to End.

    Easy deployment and Seamless POS integration means more time to focus on the core aspects of your business.

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  • Rich, Evolving Feature Set
    All the frills.

    Years spent collecting and implementing client input means a product that meets all your needs, and wants.

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Call Center

technology

Our call center application is a slimmed down version of the ordering site to allow a restaurant's call center agent to quickly place orders on behalf of the customer.

 

Orders submitted via call center will be processed just like the customer placed the order themselves. The call center agent has more flexibility and less restrictions to follow compared to the customer:

Examples are:

  • Tax Exempt

  • Edit Orders

  • Cancel/Delete Orders

  • Transfer Orders between stores

  • Take a location offline

  • Payment Types

  • Menu and Menu Items

  • Coupons

  • Lead/Prep Time Override

  • Service Types

 

 

If a customer has ordered online before, the call center agent will be able to:

  • Access their account

  • Repeat an order

  • Create a new order

  • Edit a current or future order

  • Cancel/Delete orders

  • Save an order as a quote

 

If this is a new customer, the call center agent will be able to:

  • Register the customer

  • Mark them tax exempt (if applicable)

  • Start an order

  • Save an order as a quote