NovaDine is a complete end-to-end digital ordering solution, not just an E-Commerce engine with an API. We host your digital ordering presence and ensure orders are processed successfully, all the way through to your POS.
Best-in-class ADA compliant user interface is standard.
International-ready: deployed internationally in multiple languages.
NovaDine will make a toll-free customer hotline available for end-user support. We also provide order escalation support, this support pertains to escalated orders in the event a NovaDine order is not acknowledged by the location’s POS system.
Best-in-Class solution at a price structure that guarantees a high Return on Investment, with no hidden or add-on fees for maintenance and future enhancements.
Object-oriented platform allows us to integrate new features quickly and seamlessly, ensuring the NovaDine system will remain at the forefront of E-Commerce technology.
NovaDine offers a number of unique features you and your customers will love. Among these is our patented Group Ordering, which allows a user to create an order, set a cutoff time, and then send invitations for others to join. This allows multiple people to easily order food under the umbrella of a single order. Flexible pay options mean either one person pays or each person covers their own meal. When the cutoff time is met, the orders will be sent to the restaurant as one order. This feature gives the restaurant an off-premises digital revenue channel and streamlines the process. Another benefit is the patented auto-finalization technology which redefines digital food ordering for a crowd, based on the order’s “cut-off time.”
Other features include Curbside Pickup, which allows a customer to stay in the comfort of their car to pick up an order. Instead, they’re able to indicate with just a few taps on the screen of their smartphone that they’ve arrived at the restaurant, and even which parking space they’re occupying.
And, NEW Contactless Curbside Pick-up. Customers are automatically assigned pickup slots and the restaurant is notified when the customer arrives. Slots can be any designated and labeled areas on shelves or tables, and different slots and slot labels can be configured in NovaDine to match the store’s setup. This feature provides the functionality of a cubby/locker system without the associated expense, is available for restaurants to use immediately, and is POS integrated.
Do you offer a rewards program? We can easily integrate with your loyalty provider. This will work with both our digital ordering and mobile ordering. Both Desktop and Mobile platforms offer single sign-on with Google or Facebook.
Interested in offering delivery? We have a delivery module if you offer delivery in-house which also comes with our delivery driver management module. For those that would rather outsource delivery, we offer full menu/POS integration with DoorDash, UberEats, Postmates, Grubhub. Built-in delivery support is included, as well as Delivery As A Service (DaaS) integration with Postmates, DoorDash, and UberEats. As with all NovaDine features, DaaS is available for your use at no additional cost.
Proven, Secure and Scalable Solution
NovaDine has provided Digital Ordering since 2007. With over 150-million orders processed to date—our clustered, distributed infrastructure has allowed us an outstanding “up-time” of 99.999%. The NovaDine system is international-ready and can be configured in multiple languages.
Multiple prominent restaurant chains like Frisch’s, Torcy’s Tacos and Firehouse Subs have deployed the feature-rich solution to power their online/mobile ordering, catering, and delivery support.
Custom Look and Feel
The NovaDine system separates presentation (what the customer sees and experiences) from logic (number crunching). You have the choice to offer a unique online presence and keep way from the “cookie-cutter” systems by using our API or take advantage of the several NovaDine templates we offer.
Our API allows us complete freedom in designing your site’s look, feel and flow—meaning you will get a site built to match your custom specifications and your company’s branding.
The API also provides you the ability to design and/or host your own customer-facing site that leverages the full functionality and POS integration of NovaDine’s system.
Complete POS/Mobile Integrated Solution
NovaDine brings your POS, Online Ordering, Mobile presence, and Call Center into one integrated synergized solution:
- Full POS integration with multiple POS systems, with new features added often
- Hands-off menu export and automatic price and availability updates from POS to NovaDine
- POS-integrated automatic menu synchronization at the store level
- NovaDine Agent uses standard web ports and “pull” method—there is no need for static IP’s and no need to open firewall ports at the store
- Orders are seamlessly inserted into the POS and print out at designated printers
- Seamless payment processing integration
- Complete Mobile integration
- POS and Mobile integrated loyalty, e-marketing, and social media
- Online Ordering, Call Center, and Mobile devices reflect price, menu, and availability changes in real time
Rich, Evolving Feature Set
NovaDine’s object-oriented design allows us to integrate new features quickly and seamlessly, ensuring our system will remain at the forefront of E-Commerce technology.
If you want a feature or option that we currently do not offer, let us know. We are always looking for new partners, and aim to keep our clients happy.
All NovaDine system updates and upgrades are included—and are provided for no additional charge.
Unlimited “Smart” Menus
You can add an unlimited number of menus to the NovaDine system such as Catering, Breakfast, Early Bird, etc. Each menu availability can be set to vary based on time, date, and service type (catering, pick-up, dine-in, drive-thru).
Up-sells are always handled perfectly by the NovaDine system—both Online and in your Mobile app(s). You can configure up-sells to present per item and/or at check-out.
NovaDine Agent exports your menu and keeps it in sync for each store using the NovaDine servers.
You may have limitless pricing tiers to be able to manage multiple menus at one time.
NovaDine offers complete management access to all system configurations at the chain or store level, including but not limited to: online status, service-type status, menus and prices, hours, users, coupons, discounts, delivery area, charges, etc. using our tiered security model.