NovaDine remains an industry leader through its commitment to education and innovation during COVID-19

It is no secret that the restaurant industry is ever-changing, often fast-paced, and wonderfully exciting. It is one of the many reasons we took our own leap of faith years ago to create NovaDine, pouring our resources and our passions into helping restaurants across the nation embrace and implement innovative technology. We wanted to be a part of something big, something where we could offer solutions rather than just creating more questions…and so we did just that. By pushing ourselves and our team to understand everything possible about the needs of our clients, we have gained the knowledge and formed the relationships necessary to become an expert solutions provider. Never could we have imagined the intense level of need for these services prior to 2020, but we could not be prouder of the way our team has dug deep, rolled with the punches, and kept the goals of client support and personal service at the forefront of every decision.

Here is a brief snapshot of NovaDine’s impact on the restaurant industry since the onset of COVID-19 and how we have led the industry these past five months through a combination of education and innovative products and services:

Education

Educating the restaurant industry on the latest tech advances is extremely important to the NovaDine team so we make it a priority to participate in a variety of panels, seminars, and podcasts throughout the year to keep that communication and information flowing.

In mid-May, our CEO, George Istfan, participated in a webinar dedicated to “Off-Premises and Third-party Delivery Strategies.” This webinar was featured during the 2020 Restaurant Recovery Week, a daily webinar series hosted by Franchise Times, the Restaurant Finance Monitor, Food On Demand, and Foodservice News. George did an incredible job of representing our company’s mission and values while discussing ideas and solutions to help restaurant’s transform into their new normal.

We also added podcasts to our marketing repertoire when NovaDine was a sponsor for “Progress Over Perfection and Delivery in the Time of Covid-19”, an excellent platform which supports the “We are all in this together” mentality. We wanted listeners to understand that we are all figuring this out and navigating the changes as necessary. The most important message was that we were seeing progress and working towards improving the process, though we still had a lot of work in front of us.

Another win for NovaDine was the release of our new whitepaper “Curbside and Contactless Pickup/Delivery Options: Solution-Driven for the New Normal”, an in-depth look at how Curbside and Contactless Pickup and Delivery options may become the new normal for the restaurant industry as a result of a massive shift towards off-premise dining in the form of online ordering, takeout and delivery options.

NovaDine’s whitepaper was also featured at the recent 2020 Food On Demand Virtual Conference where NovaDine was a vendor participating with an interactive booth to share their latest features and services to restaurant owners across the country.

Innovative Products and Services

One of the many things we have learned during the pandemic is the importance for creativity and flexibility. We have had to be one step ahead of the changing landscape of the restaurant industry, offering enhanced services and products to meet our clients’ needs. Here are just a few of the services we continuously provide to our award-winning clients:

Curbside and Contactless Pickup/Delivery Options
No transaction fee Delivery as a Service (DaaS) integration with DoorDash, Postmates, and UberEats
Full Menu/Order/POS integration with GrubHub, DoorDash, UberEats, ezCater, and Postmates
No transaction fee Delivery as a Service with DoorDash, Postmates, and UberEats.
In-house delivery support.
Patented Group Ordering
Proximity Triggered Customer Check-In
Order Throttling
Cubby Support for Take-out and Delivery Orders
Nutrition Calculator
Customer Account Services
Catering Module
Menu Filtering Based on Preferences/Allergens
Min/Max Quantity Restrictions on Items and/or Categories
Sign-In Capabilities with Google and Facebook
Grocery Services

* All NovaDine updates and upgrades are included and will be provided at no additional charge.

Restaurant chains like Frisch’s and Firehouse Subs have deployed these feature-rich solutions to power their online/mobile ordering, catering, delivery and apps! We have even helped food truck services streamline their processes to comply with government mandates regarding Covid-19 and assisted Frisch’s Big Boy to become the first restaurant group in America to offer grocery items on its menu.

While education and innovation have been paramount, our focus has been and continues to be our clients and their specific needs. We are here to hold their hands, listen, support, talk through options, and ultimately provide results.

The big question is: “What innovations will NovaDine launch next?” Well, we cannot wait to show you. Stay tuned as we continue to brainstorm, research, and create viable options to help your business thrive.