NovaDine offers Restaurants Digital Transformation for the Now Normal

Since the onset of the COVID-19 pandemic, NovaDine has delivered numerous solutions to its clients by addressing the question “How can restaurants achieve their visions of hospitality AND be profitable in this new world?” Our answer: a digital transformation. It is imperative that restaurant owners and managers explore and implement innovative technologies to get more customers, improve efficiency, and bring down costs. Add in that today’s customers expect a high-quality guest experience every time, across every channel, and it is safe to surmise that winning business owners will be the ones who invest wisely in digital, operations, marketing, and technology.

Here are just a few of the services that NovaDine provides to support their restaurants’ digital transformation—ensuring success well beyond the pandemic

Digital Ordering

Mobile ordering was already a fast-expanding phenomenon prior to COVID-19, but the stay-at-home orders that affected most of the U.S. population during the pandemic have tremendously accelerated mobile ordering adoption. With a demand for online ordering, digital POS technologies minimize the potential strain on restaurant IT networks. NovaDine’s technology has helped restaurant chains increase their ticket sales by an average of 124 percent. Clients find the NovaDine system easy to configure and rapidly deploy, maximizing both revenues and customer satisfaction. Our platform allows us to integrate new features quickly and seamlessly without hassle or down-time. The system is available as a turn-key stand-alone solution or can be integrated with pre-existing POS system—providing a superior and unmatched return on investment.

POS Integration

The POS system is the hub of most restaurant businesses, helping them to operate smartly and keep costs in check. A POS system with software integrations can connect the different parts of a restaurant and help the team run it better. Third-party integrations bridge the software tools already used or introduce new tools that help automate tasks for a more efficient use of time. NovaDine’s marketplace integration links POS, online ordering, and mobile presence into a single solution, to facilitate a more seamless, efficient operation.

On-Demand Delivery Apps
Express meal delivery is not new. However, as expected during the pandemic, on-demand delivery orders have soared. NovaDine is the online food-delivery marketplace expert supplying the best delivery interface in the industry. We allow brands to solve problems and accelerate business growth using an online food ordering platform that’s quick, efficient, and easy to navigate. Delivery Marketplace ensures that:

Third-party delivery orders are downloaded automatically and seamlessly into your POS system
Delivery orders no longer need to be manually keyed in or monitored
Menus and pricing are kept up-to-date and in-sync in real time across the chain, each time the POS system is updated
The demand for your orders by listing your stores and locations on these third-party sites will increase exponentially

Also, our Delivery as a Service (DaaS) feature is fully integrated with both the restaurant’s in-store POS System and delivery service providers such as Postmates, DoorDash, and Uber Eats. DaaS is a money-saving option for restaurants as it foregoes 3^rd party marketplace fees, and NovaDine provides it to their clients with no additional transaction fees per order.

Contactless Delivery and Curbside Pickup

In the COVID-19 age—and likely beyond, the contactless aspect of automation is increasingly crucial, and restaurants must have the products and tools to effortlessly deliver a seamless experience that is safe for customers and staff. NovaDine has developed technologies that are optimized for mobile use, providing native delivery support with driver management and routing. Additionally, our Contactless Curbside Pickup technology via online ordering enhances restaurants’ compliance with social distancing measures by eliminating any contact between the server and the customer’s vehicle. Both features are fully POS integrated.

Making the Digital Transformation

Restaurant technology is rapidly advancing yet it is clear that those advancements will be shaped by the now normal to which everyone is adapting. Restaurant operators will need to accelerate digital trends, embrace novel concepts of restaurant systems and processes, and look to technology to strengthen their brand and relationship with customers.

The effects of the COVID-19 pandemic on the hospitality industry are not likely to be short-term. While the public is adapting to restaurant re-openings and new expectations, the overall landscape is expected to look different for quite some time—for both restaurants and diners alike. NovaDine is fully equipped to provide the digital technology, with feature-rich solutions such as mobile ordering and delivery support, needed to power restaurants online.