The COVID-19 Crisis has forced restaurants throughout the nation to develop unique solutions for their customers. Beginning March 19, Frisch’s Big Boy became the first restaurant group in America to offer grocery items on its menu. Frisch’s relationship with NovaDine and its innovative capabilities provided an opportunity to quickly add grocery items and pricing to Frisch’s point-of-sale system and on-line menu. Big Boy’s Market – as the menu is called – offers milk, produce and other essentials in their locations across Ohio, Kentucky, and Indiana.
Frisch’s Big Boy dining rooms, along with all restaurants nationwide, remain closed due to government orders surrounding COVID-19. However, Frisch’s recognized the need for staple items in their communities and for their customers including prepackaged foods as well as non-food products. The company acted quickly, securing a supply chain so they could satisfy that customer need through their on-line carryout, drive-thru, and delivery order options.
“We saw this as a service,” says Jason Vaughn, president, and CEO of Frisch’s Big Boy, “We saw it as a way to serve people that have supported us the years and just kind of a way to be there for them.”
In addition to the assistance NovaDine provided getting Big Boy’s Market prepared, NovaDine has added other features to facilitate to-go and delivery operations for restaurants. These features include no-transaction-fee Delivery As A Service (DAAS) integration with DoorDash and Postmates, and ezCater marketplace integration that complements existing integrations with Grubhub, Uber Eats, DoorDash and Postmates.
NovaDine’s marketplace integration is fully automated and bi-directional. Menus are kept up to date in real-time on all marketplaces, including discontinued items, and orders flow directly to the POS.
In addition, NovaDine’s new customer-facing features include a no-contact curbside pickup, a nutritional calculator, menu filtering based on preferences/allergens, min/max quantity restrictions on items and/or categories, and sign-in capabilities with Google and Facebook.
Big Boy’s Market items are available through Frischs.com in the form of carryout, drive-thru, or delivery. They can be ordered in Frisch’s market areas along with favorites like Big Boy burgers, onion rings and Hot Fudge Cake from the Frisch’s Big Boy menu.
NovaDine is available to assist with your solutions as well – schedule your demo today and let’s see how we can incorporate your unique needs. Visit us at NovaDine.com.