Search TripAdvisor for the “best-of” Mediterranean restaurants in the Greenville, S.C. area, and Kairos Mediterranean pops right up. Reviewers give it an “excellent” rating and many comment favorably on the quality and taste of the food.
With the COVID-19 pandemic striking the hospitality industry particularly hard, countless restaurant owners have seen their businesses turned upside-down. Like many other restaurateurs, Kairos Mediterranean owner Cary Chastain knew his business model had to shift. Already a loyal NovaDine client, he reached out to NovaDine for help with the transition and we quickly and seamlessly provided integrated solutions that allowed the restaurant to successfully accommodate COVID restrictions, immediately operate more efficiently, and increase its online presence.
“What is appealing about NovaDine is that they will work with you even if you are a smaller business and you know that they will grow with you,” said Cary Chastain, owner of Kairos Mediterranean. “We are not lost in the mix, but rather we are getting very good service. The NovaDine platform is absolutely phenomenal and the system is working really well for our customers.”
The NovaDine team recognized that increased online brand recognition would be key to Kairos’ success. With the shutdown looming, we worked expeditiously to integrate our marketplace and no-transaction-fee Delivery as a Service (DaaS) capabilities to their restaurants.
The fully automated and bi-directional marketplace feature allows Kairos to list their restaurants on multiple delivery websites. The feature provides real-time menu updates and allows orders to flow directly and seamlessly into the POS system.
The built-in DaaS capability offers a user-friendly ordering process that’s fully integrated with the in-store POS system and local delivery service providers—a convenience to the customer and a money-saver for the restaurant. Once the customer has selected from Kairos’ full online menu, the order is routed for delivery through a third-party service such as DoorDash, Uber Eats, or Postmates.
With the rollout of these features, Kairos Mediterranean has seen an amazing 465 percent increase in online sales.
We are honored to include Kairos in the NovaDine family and continue to look forward to the ongoing positive impact our solutions will have on Kairos’ customer experience and its growth.
Marketplace is just one of many features we can use to help you achieve your goals. NovaDine also offers full menu/order/POS integration with Grubhub, DoorDash, UberEats, ezCater and Postmates; curbside and contactless pick-up and delivery; and customer-facing features such as a nutritional calculator, menu filtering based on preferences/allergens, min/max quantity restrictions on items and/or categories, and sign-in capabilities with Google and Facebook.
Contact us today and let’s explore the NovaDine host of services to find solutions that are right for you.