Novadine's call center feature allows a company employee to leverage our location finder and POS integration to take phone orders from customers for multiple locations.
The call center module provides a database that allows you to store customer information, such as addresses, phone numbers, past orders, credit card information, etc. to increase the ease of online ordering.
The system also provides the ability to add new customers to the database, or look up past customers to access account information.
You can also easily pre-order, edit an order, or cancel an order for customers that call.
Additional features include:
- Ability to create Call Center only service types for establishing various order settings, such as call center only coupons, discounts, or menu items, if you so desire
- Save an order as a quote for a customer
- Add tax exempt customers to the database
- Monitor orders through the dashboard interface